slotmy Privacy Policy

slotmy ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of all individuals who use our services at https://slotmy.cam. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by slotmy.

This Policy applies to all players registered on the slotmy Platform, visitors who browse the website without registering, and any individual whose data we process in connection with the operation of our services. It applies to all forms of data processing — whether conducted electronically, in paper form, or through other means.

By accessing the Platform, registering an account, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree to any part of this Policy, please discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

slotmy collects personal data in the following categories, depending on your interaction with the Platform:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued identification document
• Date of birth (for age verification — players must be 21 years or older)
• Residential address, including postcode and city
• Valid email address and Malaysian mobile phone number
• Government-issued photo identification (e.g., Malaysian MyKad, passport, or driving licence)

3.2 Financial Data

• Payment method details (e.g., registered e-wallet account name for Touch 'n Go eWallet, Boost, GrabPay; bank account name and number for DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong transfers)
• Transaction history, including deposit amounts, withdrawal requests, and bonus transactions
• Cryptocurrency wallet addresses where applicable (USDT, BTC)

3.3 Technical and Usage Data

• IP address and approximate geolocation
• Device type, browser type, and operating system
• Session logs, login timestamps, and activity on the Platform
• Game history, wagering data, and betting patterns
• Cookies and similar tracking technologies (see Section 9)

3.4 Communications Data

• Records of live chat conversations, email correspondence, and support ticket interactions
• Marketing preferences and consent records
• Feedback, complaints, or dispute records submitted to slotmy

slotmy collects personal data through the following channels and mechanisms:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting our support team.
• Automated collection: Technical data gathered automatically during your use of the Platform, including via cookies, server logs, and session tracking tools.
• Third-party sources: Identity verification data obtained from regulated KYC/AML service providers during account verification. Payment confirmation data received from Malaysian payment processors (e.g., DuitNow operators, FPX participating banks).
• Publicly available sources: In certain fraud prevention or AML investigation scenarios, slotmy may cross-reference publicly available information to verify the accuracy of data provided by a player.

slotmy processes personal data for the following specific purposes:

slotmy processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on are:

• Contractual Necessity: Processing is necessary to fulfil the service agreement between slotmy and a registered player — including account management, payment processing, and game access.
• Legal Obligation: slotmy is required by applicable gaming licensing conditions, anti-money laundering regulations, and age verification requirements to process certain categories of personal data.
• Legitimate Interests: slotmy processes some data where it has a legitimate business interest in doing so — such as fraud prevention, platform security, and service analytics — provided such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

slotmy does not sell, rent, or trade personal data to third parties. We may share your personal data with the following categories of recipients, only to the extent necessary for the stated purpose:

• Payment Processors: Malaysian payment service providers including DuitNow operators, FPX participating banks (Maybank, CIMB, Public Bank, Hong Leong), and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay) to facilitate deposits and withdrawals.
• KYC and Identity Verification Providers: Regulated third-party identity verification services engaged by slotmy to conduct document checks and age verification in compliance with KYC/AML obligations.
• Game Studios and Platform Partners: Licensed game providers who supply the games available on the Platform may receive anonymised technical data necessary to deliver and audit game functionality.
• Regulatory and Legal Authorities: Where required by applicable law, court order, or governmental authority, slotmy may disclose personal data to the relevant regulatory or law enforcement bodies.
• Fraud Prevention Services: Third-party fraud detection and prevention services that help protect the Platform and its players from fraudulent activity, chargebacks, and money laundering.
• Professional Advisers: Legal, accounting, or audit professionals engaged by slotmy in the course of their professional capacity, bound by professional confidentiality obligations.

All third-party data processors engaged by slotmy are contractually required to process personal data only in accordance with slotmy's instructions and applicable data protection law, and to implement appropriate technical and organisational security measures.

slotmy retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law and regulatory obligations.

The following general retention periods apply:

• Active Account Data: Retained for the duration of your registration on the Platform plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of 7 years from the date of each transaction, in compliance with applicable financial regulation.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years following the end of the business relationship, or longer where required by applicable AML regulation.
• Support Communications: Live chat transcripts, email correspondence, and support tickets are retained for 3 years following the resolution of the relevant interaction.
• Marketing Data: Marketing consent records and communication logs are retained until you withdraw consent or request erasure, plus a reasonable period for record-keeping purposes.
• Technical and Usage Data: Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.

When personal data is no longer required for any applicable purpose or legal obligation, slotmy will securely delete or anonymise it in accordance with its data disposal procedures.

slotmy uses cookies and similar tracking technologies to enhance user experience, maintain session state, and gather analytics data to improve the Platform. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly — including login session management and security tokens. These cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences, language settings, and display choices to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform — including pages visited, session duration, and navigation patterns — to improve Platform design and performance.
• Security and Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, monitor for multiple account usage, and protect against automated access.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may impair the functionality of the Platform. slotmy does not use cookies to deliver third-party targeted advertising.

slotmy implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• Encryption in transit: All data transmitted between your browser or device and slotmy's servers is encrypted using TLS (Transport Layer Security) with 256-bit encryption.
• Encryption at rest: Sensitive personal data stored on our servers is encrypted at rest using industry-standard cryptographic protocols.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and appropriate data handling training.
• Two-factor authentication (2FA): Players are encouraged — and in certain high-risk scenarios required — to enable 2FA on their accounts to prevent unauthorised access.
• Security monitoring: slotmy operates continuous system monitoring for intrusion attempts, anomalous access patterns, and data breach indicators.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, slotmy will notify the relevant regulatory authority and, where appropriate, affected individuals in accordance with applicable data protection law.

While slotmy takes all reasonable steps to protect personal data, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security and are not liable for breaches that occur as a result of circumstances beyond our reasonable control.

As an individual whose personal data slotmy processes, you have the following rights, subject to any applicable legal limitations or regulatory obligations that may require us to retain certain data:

To exercise any of the above rights, please contact our support team via live chat or email. slotmy will respond to all valid data subject requests within 30 days. We may ask you to verify your identity before processing any request to protect against unauthorised access to account data.

The slotmy Platform may contain references to or integrations with third-party services — including Malaysian payment gateways such as Touch 'n Go eWallet, DuitNow, and FPX-linked banking portals — that operate under their own privacy policies. slotmy is not responsible for the privacy practices, data handling, or security of any third-party services you access in connection with using our Platform.

We encourage you to review the privacy policies of any third-party services you interact with, particularly payment processors, before submitting personal information to them.

The slotmy Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not use the Platform, register an account, or submit any personal information to slotmy.

If slotmy becomes aware that it has inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited in accordance with our Terms and Conditions.

If you believe that a minor may be using the Platform or that slotmy holds data belonging to a person under the age of 21, please contact us immediately via our support team.

slotmy reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page.

Where changes are significant, we may also notify registered players via the email address associated with their account. However, it remains your responsibility to review this Policy periodically to stay informed of how your data is being handled.

Your continued use of the Platform following any revision to this Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, please discontinue use of the Platform and contact our support team to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy — including requests to exercise your data subject rights, report a suspected data breach, or withdraw marketing consent — please contact slotmy through the following channels:

• Live Chat: Available 24/7 directly on the Platform at https://slotmy.cam. Average response time under 60 seconds during Malaysian peak hours (8am–2am MYT).
• Email: [email protected] — responses typically within 24 hours. For data protection enquiries, please include the subject line "Privacy / Data Request".

slotmy is committed to resolving all privacy-related enquiries promptly and transparently. We will acknowledge receipt of your request within 5 business days and provide a substantive response within 30 days of verification of your identity.